Frequently Asked Questions (FAQ)
Welcome to the Monograph Goods FAQ. Here, we address common inquiries about our products, services, and policies. Our goal is to provide you with a transparent and seamless experience. If you cannot find the answer you’re looking for below, our customer support team is always ready to assist you through the contact form on our website.
Orders & Account
How do I place an order?
Browse our collection, select your desired items, and add them to your cart. Proceed to checkout, where you can review your cart, enter your shipping details, and choose a payment method. After confirming your order, you will receive an email confirmation with your order details.
How can I check the status of my order?
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package’s journey. You can also log into your account on our website at any time to view your order history and current status.
Can I modify or cancel my order after placing it?
We begin processing orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately via our website. We can only accommodate requests if the order has not yet entered the packing and shipping phase. We will do our best to assist you.
I forgot my password. How can I reset it?
On the login page of our website, click on “Forgot Password.” Enter the email address associated with your account, and you will receive a link to create a new password.
Do I need to create an account to shop?
While you can check out as a guest, creating an account allows you to track orders more easily, save your shipping details for faster future purchases, and manage your preferences. We recommend registering to enjoy a smoother shopping experience.
Shipping & Delivery
Where does Monograph Goods ship?
We currently ship to numerous countries worldwide. During checkout, you can enter your destination to see if we deliver to your location, along with available shipping options and calculated costs.
How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected at checkout. All delivery timelines are estimates provided by carriers and begin from the date of dispatch, not the order date. Please note that international shipments may be subject to customs delays, which are beyond our control.
What are the shipping costs?
Shipping costs are calculated in real-time based on your delivery address and the total weight/dimensions of your order. The final cost will be clearly displayed before you complete your purchase. We occasionally run free shipping promotions, which will be advertised on our website.
What happens if I’m not home when my package arrives?
The carrier will typically leave a notification with instructions. You may be able to reschedule the delivery, pick up the package from a local depot, or have it delivered to a neighbor, depending on the carrier’s policies in your region. Please use the provided tracking link for the most accurate and carrier-specific information.
Will I have to pay customs or import duties?
For orders shipped outside of our home country, local customs, import duties, or taxes may be applied by the authorities in your country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost paid to Monograph Goods. We are unable to estimate these fees, and they are determined solely by your local customs office.
Returns, Refunds & Exchanges
What is your return policy?
We offer a 14-day return period from the date of delivery. Items must be in their original, unworn, and unused condition with all tags and original packaging intact. Please initiate all returns through the dedicated portal in your account to receive a Return Authorization. For full details, please refer to our dedicated Returns Policy page on our website.
How long does a refund take?
Once we receive and inspect your returned item, we will process your refund. The time it takes for the refund to appear in your original payment method depends on your bank or card issuer’s policies, but it typically takes 5-10 business days after we approve it.
Do you offer exchanges?
To get you the correct item as quickly as possible, we currently process returns for refunds. After your return is approved, you can place a new order for the desired item on our website.
What if my item is faulty or incorrect?
We sincerely apologize for any error. Please contact our customer service team immediately via the website with your order number and details (photos are helpful). We will arrange a prepaid return label and prioritize sending a replacement or issuing a full refund, including any shipping costs.
Products & Care
Where are your products designed and made?
Our products are thoughtfully designed by the Monograph Goods team. We partner with specialized manufacturers and artisans globally who share our commitment to quality craftsmanship and ethical production standards.
How do I know what size to choose?
We provide a detailed size guide on each product page. We recommend carefully reviewing the measurements and comparing them to an item you already own and love for the best fit.
Will items that are out of stock be restocked?
Popular items are often restocked. You can sign up for a “Restock Alert” on the product page to be notified via email when an item becomes available again. Items marked as “Final Sale” or part of a limited edition will not be restocked.
How should I care for my product?
Care instructions are specific to each material and product. Please refer to the care label attached to your item or the care section on the relevant product page on our website for the best practices to maintain its quality.
Payment & Security
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as secure payment methods like PayPal, Apple Pay, and Google Pay. All transactions are encrypted for your security.
Is my payment information secure?
Yes. We use industry-standard SSL (Secure Socket Layer) encryption technology to protect your personal and payment information during transmission. We do not store your full credit card details on our servers.
Why was my payment declined?
A payment can be declined for various reasons, including insufficient funds, incorrect card details entered, or security checks by your bank. Please verify your information and contact your bank if the issue persists. You may also try an alternative payment method.
Other Questions
Do you have a loyalty program?
Yes! We are passionate about rewarding our returning customers. Please visit the dedicated section on our website to learn more about our loyalty program, its benefits, and how to join.
How can I contact customer service?
For any questions not covered here, please use the contact form on our website. Our team strives to respond to all inquiries within one business day.
Do you offer gift wrapping or gift cards?
Information about gift services, including digital gift cards, is available on our website. Please check the relevant sections for the latest offerings.
Can I pre-order an upcoming product?
When we offer pre-orders for new collections, this option will be clearly available on the product page with an estimated shipping timeline.
How can I stay updated on new collections and offers?
The best way is to subscribe to our newsletter at the bottom of our homepage. You will receive updates on new arrivals, exclusive offers, and editorial content. You can manage your subscription preferences at any time.
We hope this FAQ has been helpful. Thank you for choosing Monograph Goods.